These Terms of Service ("Terms") are a legal agreement between you and Adept Surgical Ltd, trading as Vuemedics, a company registered in England and Wales under company number 09731047, whose registered office is The Lexicon, Second Floor, Mount Street, Manchester M2 5NT ("Vuemedics", "we", "us", "our"). Our ICO data protection registration number is ZB280884.
Please read these Terms carefully. By creating an account, issuing or accepting a review invitation, submitting a review, claiming or managing a profile, subscribing to a paid plan, or otherwise using the Vuemedics platform at vuemedics.com (the "Platform"), you agree to these Terms. If you do not agree, please do not use the Platform.
If you are using the Platform on behalf of a clinic, practice or other organisation, you confirm that you have authority to bind that organisation, and "you" includes that organisation.
1. About these Terms and who we are
1.1 These Terms govern your use of the Platform. They are supplemented by, and should be read alongside, the documents we refer to in them, in particular our Privacy Policy, Cookie Policy, Moderation Guidelines, Review Dispute and Notice-and-Action Policy, and Clinician Profile Removal and Objection Policy (together, our "Policies"). Where there is any conflict between these Terms and a Policy, these Terms prevail unless the Policy expressly says otherwise.
1.2 The Platform is operated from the United Kingdom and hosted on infrastructure located in London. These Terms are governed by the law of England and Wales (see section 20).
1.3 We may update these Terms from time to time. How we do that, and the notice we give, is set out in section 19.
1.4 You can contact us about these Terms at the addresses in section 21.
2. Definitions
In these Terms:
"Appraisal Toolkit" means the feature, included with our paid plans, that collects confidential patient and colleague feedback as portfolio evidence for GMC appraisal and revalidation, described in section 12.
"Clinician" means a registered medical practitioner (or other regulated healthcare professional we list) whose professional information appears on, or who claims and manages a profile on, the Platform.
"Content" means any text, ratings, images, replies, data or other material submitted to, or made available through, the Platform by any user, including Reviews and Clinician-supplied profile content.
"Invitation" or "Invitation Token" means the single-use link or code that a Clinician or clinic issues to a Patient after an episode of care, which is required before a Review can be created.
"Patient" or "Reviewer" means an individual who has received care and who submits, or is invited to submit, a Review.
"Practice User" means authorised clinic or practice staff who operate the Platform on a Clinician's or practice's behalf under that Clinician's or practice's authority.
"Review" means a patient-experience review submitted through the Platform using a valid Invitation Token.
"Subscription" means a paid plan or add-on giving access to Clinician tools, as described in sections 11 and 12.
"Verified" means that we have checked the relevant registration status as described in section 5, and (for a Review) that the Review was created from a valid Invitation Token.
"you" and "your" mean the person or organisation using the Platform.
3. What Vuemedics is — and what it is not
3.1 What the Platform is. Vuemedics is a platform for verified, invitation-only patient-experience reviews of UK Clinicians, together with patient procedure guides and optional tools for Clinicians. It is designed so that every Review traces back to a real episode of care.
3.2 Experience, not clinical quality. Reviews describe a Patient's experience of care — such as communication, the information they were given, aftercare, and how they were involved in decisions. Reviews are not a measure of clinical quality, competence, or outcomes, and they are not medical advice. A good or poor experience does not tell you whether care was clinically appropriate or successful.
3.3 Not medical advice. Our procedure guides and any other educational material on the Platform are general information, not medical advice, and are no substitute for a consultation with a qualified clinician. You should not rely on them to diagnose, treat, or make decisions about a medical condition.
3.4 Not for emergencies.Never rely on Vuemedics in an emergency. If you have a medical emergency, call 999, or call 111 for urgent advice.
3.5 Not a sole basis for choosing care. Do not rely on the Platform alone to choose a Clinician or a treatment. For objective measures such as procedure volumes and outcomes, see independent sources such as PHIN (the Private Healthcare Information Network, phin.org.uk).
3.6 No endorsement, no pay-to-rank. Vuemedics does not endorse, recommend, or rank Clinicians by clinical merit. Ranking and visibility never depend on whether a Clinician pays us. Paid Subscriptions buy tools, not position, and never the removal of genuine Reviews. This is a core commitment of the Platform, reflected throughout these Terms.
3.7 Verification has limits. What "Verified" means, and what it does not guarantee, is set out in section 5.
4. Eligibility and accounts
4.1 Age. You must be 18 or over to hold an account, accept an Invitation, or leave a Review.
4.2 Clinician accounts. A Clinician account must be opened by the registered Clinician, or by a Practice User authorised by that Clinician or practice. You must give accurate, current and complete information, and keep it up to date. One identity per account; you must not create an account in someone else's name or impersonate any person or organisation.
4.3 Practice Users. Where Practice Users operate the Platform on a Clinician's or practice's behalf, the Clinician or practice is responsible for their actions, for ensuring they are authorised, and for removing access when it should end. Credentials must not be shared beyond authorised Practice Users.
4.4 Account security. You are responsible for keeping your login credentials secure and for all activity under your account. Tell us promptly at the contact addresses in section 21 if you believe your account has been compromised.
4.5 Suspension and closure. We may suspend or close an account that breaches these Terms or a Policy, as set out in section 18.
5. Verification and its limits
5.1 What we check. We verify Clinicians against the GMC register and against CQC-registered locations, using official or licensed data, and we re-check periodically.
5.2 What verification means. Verification confirms registration status at the time of checking only. It is not a guarantee of a Clinician's competence, current fitness to practise, the quality or safety of care, or any outcome.
5.3 Loss of registration. If a Clinician is removed from, or loses registration on, the relevant register, the Verified badge is removed and the listing may be delisted in line with our Clinician Profile Removal and Objection Policy.
5.4 Verified Reviews. A Review is "Verified" because it was created using a valid Invitation Token issued after real care. This confirms the Review traces to an episode of care; it is not a warranty by us of the accuracy of any statement in the Review.
5.5 Source data licences. CQC data is used under the Open Government Licence v3.0. We use GMC and other source data under their applicable terms and licences.
6. If you are a Clinician — your terms
6.1 Claiming and managing your profile. You may claim, manage and leave your profile. We may also create a basic factual listing from public information (the GMC and CQC registers) before you claim it; when we first contact you about an unclaimed listing we will provide or link our privacy notice explaining the source, purposes, lawful basis and your right to object.
6.2 Leaving, and the portability promise. You can stop subscribing at any time. If you do, your genuine Verified Reviews remain published, read-only — your reputation is portable and is not held hostage to payment — your profile is marked to show you no longer manage it, and your tools switch off. You can export your data at any time. Listing removal and objections are handled under our Clinician Profile Removal and Objection Policy; Reviews are never archived or hidden to pressure payment.
6.3 Tools, not ranking. Paid plans unlock tools (such as review collection, website widgets, and analytics). They never buy ranking, position, visibility, or the removal, suppression or reordering of genuine Reviews.
6.4 Right of reply. You have a free right of reply to every Review, on every plan. When replying, you must not breach patient confidentiality. In particular, you must not confirm that a person was your patient, and must not disclose any clinical detail, even to respond to or rebut criticism. Doctors have been sanctioned by the GMC for exactly this. Replies must be general, professional and lawful. The reply tool shows this warning and links to current GMC confidentiality guidance.
6.5 No fake or gamed reviews. You must not solicit, create, buy or incentivise fake Reviews, review yourself, issue Invitations other than to genuine Patients after genuine care, or otherwise attempt to game the Invitation system. This is also required by the Digital Markets, Competition and Consumers Act 2024 (DMCC Act 2024). Breach may result in removal of content and action against your account.
6.6 Your supplied content. You are responsible for the content you supply (such as your biography, replies, fees and links) and must ensure it is accurate, lawful and not misleading, including compliance with GMC guidance, and, for cosmetic procedures, the CAP Code and ASA advertising rules. You grant us the licence in section 10 to host and display that content.
7. If you are leaving a Review — your terms and obligations
7.1 Invitation-only. Reviews are by invitation only. Your Clinician or their clinic issues a single-use Invitation Token after your care. A Review cannot be created without a valid Invitation Token. One Review per episode of care.
7.2 Genuine and honest. You confirm that you are a genuine Patient writing about your own real experience of care, and that your Review is honest.
7.3 No incentives. You confirm that you have not been offered, given, or promised any incentive, payment, discount or benefit in exchange for your Review, or for making it positive or negative. This is also required by the DMCC Act 2024.
7.4 Do not identify others. You must not name or identify any other Patient, or any individual member of staff, and must not include confidential or clinical detail about anyone other than yourself. You must not include personal data about another person.
7.5 Your own health information. A Review you write may describe your own health or care, which is special-category personal data about you. By submitting it for publication you give your explicit consent to us publishing the experience you choose to share, as described in our Privacy Policy. Because a published Review is, by your choice, made public, our Privacy Policy also identifies the additional Article 9 condition we rely on to keep a Review available, and to retain audit or legal-record copies, if you later withdraw consent (see section 7.8 and section 13). Share only what you are comfortable making public.
7.6 Anonymity — "Verified patient". You are shown publicly only as "Verified patient". Your name is never published. We will not disclose your identity to a Clinician on request. Within the notice-and-action process (section 9), your identity is only ever passed to a complainant with your own consent, or where required or permitted by law (for example, a valid court order such as a Norwich Pharmacal order, or a lawful request from a regulator or law-enforcement body under applicable legal authority). Where you do not consent and the Content cannot be defended, we remove the Content rather than identify you. This is aligned with our Privacy Policy.
7.7 Your licence to us. You keep authorship of your words. You grant Vuemedics a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, moderate, and format your Review on the Platform and via the relevant Clinician's Vuemedics website widget, for as long as the Review is published. We do not sell or syndicate your Review to other third parties.
7.8 Editing and withdrawing your own Review. You can edit or withdraw your own Review at any time using your management link. Withdrawal ends the licence in section 7.7 for future use, but does not affect copies already made for audit, backup or legal-record purposes as described in our Privacy Policy and retention schedule. Where we retain such a copy after withdrawal, we do so under the Article 9 and retention basis identified in our Privacy Policy (see section 13), not under your withdrawn consent.
7.9 Moderation. Every Review is independently checked against our Moderation Guidelines before it is published. We may decline or remove a Review that breaks our rules, as described in sections 8 and 9.
7.10 No over-editing. To preserve the integrity of your words and our legal position, we limit our actions on a Review to: publishing it; declining it; removing it; annotating it neutrally as "under review"; or passing on your own amendments verbatim. We do not substantively rewrite your Review.
8. Acceptable use — all users
8.1 You must not use the Platform to post, transmit or facilitate any Content that:
(a) is unlawful, defamatory, false, abusive, harassing, threatening, bullying, discriminatory, or obscene;
(b) is illegal content within the meaning of the Online Safety Act 2023, or that identifies, endangers or harms another person;
(c) breaches anyone's privacy, confidentiality, or data protection rights, or discloses special-category (including health) information about an identifiable person other than yourself;
(d) infringes any intellectual property or other right;
(e) is incentivised, fake, promotional, or contains discount codes, referral links, "book now" calls to action, or off-platform marketing links;
(f) impersonates any person or misrepresents your identity or affiliation.
8.2 You must not:
(a) attempt to identify, deanonymise, or contact an anonymous Reviewer;
(b) scrape, harvest, reverse-engineer, decompile, or copy the Platform or its data, except as permitted by law;
(c) introduce malware, or interfere with, overload, or attempt to gain unauthorised access to the Platform or its infrastructure;
(d) use the Platform other than for its intended purpose, or in breach of any applicable law.
8.3 Reporting. We provide a reporting route for Content that breaks these rules (via the dashboard or [email protected]). We may remove Content and suspend or close accounts for breach, as set out in sections 9 and 18.
9. Moderation, disputes, and the notice-and-action process
9.1 Our role. Vuemedics hosts user Reviews as an operator and host, not as the author or editor of those Reviews. We moderate against our published Moderation Guidelines and operate a notice-and-action process for disputed Content, set out in full in our Review Dispute and Notice-and-Action Policy.
9.2 Experience and opinion are protected. Honest opinion and personal experience are not removed simply for being negative. A negative but honest Review stays published; the Clinician's remedy is the free right of reply, not deletion.
9.3 What we remove. We decline or remove Content that breaches our Moderation Guidelines — for example Content that is fake or unverifiable, incentivised or promotional, identifies a third party, discloses confidential or special-category data about an identifiable person, is abusive, threatening, harassing or discriminatory, or is otherwise unlawful. Clearly unlawful Content is removed expeditiously under our hosting obligations, without waiting for the formal timetable.
9.4 The defamation operator regime. Our notice-and-action process is designed to operate in accordance with section 5 of the Defamation Act 2013 and the Defamation (Operators of Websites) Regulations 2013. If you complain that a Review is defamatory, your notice must contain the information those rules require: your name; the words complained of and where they appear (for example the URL); why they are defamatory of you; enough detail to enable the author to be identified or contacted, so far as you can; whether you consent to your name and contact details being provided to the author; and confirmation that you do not have enough information to bring proceedings against the author yourself. A reporting form that collects exactly these fields is provided in the Clinician dashboard, and complaints may also be sent to [email protected].
9.5 The process and statutory timetable. On a valid notice we follow the steps and time limits in the Defamation (Operators of Websites) Regulations 2013:
(a) we acknowledge a complaint that meets the statutory requirements within 48 hours of receiving it;
(b) if the notice does not contain the required information, we tell the complainant within 48 hours of receiving it that the notice is insufficient (and may invite a corrected notice);
(c) where we do not have a means of contacting the author, we remove the Content within 48 hours of receiving a valid notice;
(d) where we do have a means of contacting the author, we send the complaint to the author within 48 hours of receiving a valid notice, redacting the complainant's identifying details where the complainant has not consented to their disclosure. We forward the complaint to the author; we do not disclose the author's identity to the complainant (see section 7.6);
(e) the author then has 5 days (beginning with the day after we send the notice) to respond — agreeing to removal, failing to respond, or asking for the Review to stay and either consenting or refusing to consent to their details being given to the complainant; and
(f) we then act in line with the Regulations within the periods they specify, and we record every step in an append-only audit trail.
We do not adjudicate the truth of a statement on the spot — we run the structured statutory process and act within the timetable above. The full procedure, including all applicable deadlines, is set out in our Review Dispute and Notice-and-Action Policy. The section 5 defence is only available where we did not post the Content ourselves and the complainant cannot identify the author; where we hold a means of contacting the author, the forwarding route in (d)–(e) applies rather than straightforward removal.
9.6 Interim flag. While a valid complaint is assessed, a Review may be neutrally marked "under review" without altering its text.
9.7 Appeals and fair handling. Either party may appeal a moderation decision to independent moderation. No moderator may decide a matter affecting their own Clinician profile, and the founder is excluded from decisions affecting their own or a direct competitor's profile; such decisions are made by independent moderation only and logged. Persistent or bad-faith reporting is itself a breach of these Terms.
9.8 This is not legal adjudication. Our moderation and notice-and-action decisions are operational decisions to publish or remove Content. They are not, and should not be treated as, a legal ruling on the truth of any statement or on any party's legal rights.
10. Intellectual property and licences
10.1 Our rights. Vuemedics owns, or is licensed to use, the Platform, its software, design, brand, trade marks, and the compiled and curated data it contains, subject to the GMC, CQC and other source licences. Nothing in these Terms transfers any of those rights to you.
10.2 Reviewer content. Reviewers keep authorship of their Reviews and grant us the licence in section 7.7.
10.3 Clinician content. Clinicians keep ownership of the content they supply and grant us a non-exclusive, royalty-free licence to host, store, display and format that content on the Platform and the relevant Clinician's Vuemedics website widget for as long as it is published.
10.4 Our brand. You may not use the "Vuemedics" name, logo or branding without our prior written permission, except where the law allows (for example, a Clinician fairly referring to their own Vuemedics profile).
10.5 Feedback. If you send us suggestions or feedback about the Platform, we may use them without obligation or payment to you.
11. Subscriptions, fees, billing and cancellation
11.1 Plans and prices. Our plans, add-ons and prices are shown on our pricing page. Prices are exclusive of VAT unless stated otherwise, and are charged in pounds sterling (GBP).
11.2 Billing. Billing is handled by our payment processor, Stripe, Inc. (United States). By subscribing, you authorise us (through Stripe) to charge the applicable fees to your chosen payment method on the billing cycle shown at checkout. You are responsible for keeping your payment details current. Where Stripe processes your personal data outside the UK, that transfer is covered by appropriate safeguards (the UK International Data Transfer Agreement (IDTA) or UK Addendum to the EU Standard Contractual Clauses), as described in our Privacy Policy.
11.3 No lock-in. There is no contract lock-in and no setup fee. Subscriptions renew automatically for successive periods until cancelled.
11.4 Cancellation. You can cancel at any time from your dashboard or by contacting us. On cancellation, your Subscription continues to the end of the period you have already paid for and then does not renew. Your tools then switch off, but your genuine Verified Reviews remain published, read-only, as described in section 6.2.
11.5 Refunds. Except where you have a statutory right to a refund or remedy (see section 11.7) or we are at fault, we do not give pro-rata refunds for the unused remainder of a paid period. This does not apply where you are a consumer and the statutory quality rights in section 11.7 entitle you to a refund, price reduction or other remedy.
11.6 Price changes. We will give you reasonable advance notice of any change to your Subscription price before it takes effect. If you do not accept a price change, you may cancel before it applies.
11.7 Consumer rights, statutory quality and the 14-day right to cancel. If you subscribe as a consumer (an individual acting wholly or mainly outside your trade, business, craft or profession), the following applies. (Most Clinician Subscriptions are entered into in a business capacity, in which case this section will not apply.)
(a) 14-day right to cancel. You have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering into the contract, without giving a reason.
(b) Starting the service within the 14 days. A Subscription is a digital service. If you want us to begin providing it before the 14-day period ends, you must expressly request that we begin, and you must acknowledge that once supply of the digital service begins you will lose your right to cancel (and that, if you do cancel before supply begins, you may be charged for any service already provided up to the point of cancellation). We capture this express request and acknowledgement at checkout. If you do not give them, we will not begin the service until the 14-day period has ended.
(c) Statutory quality rights. Paid Subscriptions are digital services supplied for payment, and they carry the statutory rights under the Consumer Rights Act 2015 — including that the service is provided with reasonable care and skill, and that any digital content is of satisfactory quality, fit for purpose, and as described — together with the statutory remedies (such as repeat performance, repair or replacement, or a price reduction) where those rights are not met. The no-refund rule in section 11.5 does not limit these rights.
(d) Nothing in these Terms affects your statutory rights as a consumer.
12. The Appraisal Toolkit — special terms
12.1 Purpose. The Appraisal Toolkit collects confidential patient and colleague (multi-source) feedback as portfolio evidence for GMC appraisal and revalidation. It administers feedback questions aligned with the GMC's published patient and colleague feedback domains, with additional context questions, independently and anonymously.
12.2 Consent firewall — never published. Appraisal feedback is never published as a public Review. It is collected under a separate consent from public reviewing. A person completing an appraisal questionnaire has not consented to a public Review, and a Patient leaving a public Review has not consented to appraisal use. The two streams are kept separate.
12.3 Aggregates only. Feedback is shown to the Clinician as aggregates only — never per respondent, and only once a minimum number of responses has been reached, so that individual respondents cannot be identified.
12.4 No warranty of acceptance. We do not warrant that any feedback exercise or instrument will be accepted by a Responsible Officer, appraiser or designated body. You must confirm your own appraisal and revalidation requirements with your designated body.
12.5 Price and precedence. The Appraisal Toolkit is included at no additional charge with every paid plan (Essential, Pro and Practice). It is not available on the Free plan. Current plans and prices are shown on our pricing page. The terms in this section 12 prevail over the general Terms to the extent of any conflict for that service.
13. Data protection
13.1 How we handle personal data is set out in our Privacy Policy and Cookie Policy, supported by our DPIA and LIA. In summary:
(a) we list Clinicians (professional information about regulated professionals) under legitimate interests (Article 6(1)(f) UK GDPR). Where a listing includes any fitness-to-practise, sanction or similar information drawn from the GMC register that amounts to special-category or criminal-offence-related data, we process it under the conditions identified in our Privacy Policy and DPIA (including, where applicable, the substantial-public-interest condition in Schedule 1 to the Data Protection Act 2018, supported by an Appropriate Policy Document);
(b) we publish Reviews under the Reviewer's consent, with explicit consent (Article 9(2)(a) UK GDPR) for any health detail the Reviewer chooses to share about themselves. Because a published Review is, by the Reviewer's choice, made public, we additionally rely on the condition for personal data manifestly made public by the data subject (Article 9(2)(e)) for the continued availability of a published Review, and on the conditions for the establishment, exercise or defence of legal claims and related Schedule 1 conditions (supported by an Appropriate Policy Document) for retained audit or legal-record copies if consent is later withdrawn, as set out in our Privacy Policy;
(c) Appraisal Toolkit feedback (including colleague feedback) is collected under a separate consent and firewalled, as described in section 12; our Privacy Policy identifies whether Vuemedics acts as controller or processor for that feedback and the lawful basis and Article 9 condition relied on for it; and
(d) you can exercise your data-protection rights, including access, rectification, objection and erasure (each subject to the limits in our Policies), via [email protected], and you may complain to the Information Commissioner's Office (ICO).
13.2 A Clinician's right to object to, or seek erasure of, a listing is not absolute and is handled under our Clinician Profile Removal and Objection Policy, which applies the relevant balancing test and the freedom-of-expression exemption.
14. Disclaimers
14.1 The Platform is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or always available, or that all information on it is accurate, current or complete (see in particular the verification limits in section 5 and the not-medical-advice statements in section 3). This section does not affect the statutory quality rights of consumers under section 11.7.
14.2 We are not responsible for the Content of Reviews or other user-generated material, which reflects the views and experiences of the individuals who submit it and not our views. Verification of a Review confirms it traces to a real episode of care; it is not a warranty by us of any statement in it.
14.3 The Platform may link to third-party websites and resources (such as PHIN, the GMC, the CQC and Clinician websites). We are not responsible for the content or availability of those external resources.
15. Limitation of liability
15.1 Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any liability under data-protection law that cannot be limited or excluded (including a data subject's right to compensation under Article 82 of the UK GDPR / section 168 of the Data Protection Act 2018), and any other liability that cannot be limited or excluded under applicable law. If you are a consumer, your statutory rights are not affected, and nothing in these Terms limits or excludes liability that cannot be limited or excluded under the Consumer Rights Act 2015 or other consumer law.
15.2 If you are not a consumer, then subject to section 15.1, we are not liable to you for: indirect or consequential loss; loss of profits, revenue, business, goodwill, or anticipated savings; or loss or corruption of data. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable; this section does not exclude or limit any liability that cannot be excluded or limited under consumer law (see section 15.1).
15.3 If you are not a consumer, then subject to section 15.1, our total aggregate liability to you arising out of or in connection with these Terms or your use of the Platform, whether in contract, tort (including negligence), breach of statutory duty or otherwise, in any 12-month period is limited to the greater of (a) the total fees you paid us in that 12-month period and (b) £100. This monetary cap does not apply if you are a consumer; a consumer's position is governed by section 15.1 and section 15.2 (foreseeable loss), and the cap does not apply to any liability preserved by section 15.1 (including data-protection compensation).
15.4 The limitations in sections 15.2 and 15.3 that apply to users who are not consumers apply to the fullest extent permitted by law and reflect a fair allocation of risk given that core use of the Platform (reading Reviews, leaving an invited Review, and the right of reply) is provided free of charge.
16. Indemnity
16.1 If you are not a consumer, you agree to indemnify us against all reasonable losses, damages, liabilities, costs and expenses (including reasonable legal costs) that we incur arising out of or in connection with: Content you supply or a reply you post in breach of these Terms; your breach of these Terms or any Policy; or your infringement of any third party's rights. This indemnity does not apply to consumers.
16.2 We will notify you of any claim to which this indemnity relates and will not settle it in a way that admits your liability without first consulting you, so far as reasonably practicable.
17. Suspension
17.1 We may suspend your access to the Platform, or to particular features, where we reasonably believe it is necessary to investigate a suspected breach of these Terms or a Policy, to comply with law or a regulator, to protect the Platform, its users or third parties, or to maintain or repair the Platform.
17.2 Where practicable and lawful, we will tell you why we have suspended access and what you need to do to restore it.
18. Termination
18.1 By you. You may stop using the Platform and close your account at any time. Cancellation of a paid Subscription is dealt with in section 11.
18.2 By us. We may suspend or terminate your account or these Terms by notice if you materially or repeatedly breach these Terms or a Policy, if required by law or a regulator, or if we reasonably consider it necessary to protect the Platform or other users.
18.3 Effect of termination. On termination, your right to use the Platform ends. Genuine Verified Reviews remain published, read-only, in line with the portability commitment in section 6.2 and our Clinician Profile Removal and Objection Policy; they are not deleted simply because an account closes.
18.4 Survival. Sections that by their nature should survive termination continue to apply, including the licences in sections 7.7 and 10, and sections 8, 9, 10, 13, 14, 15, 16, 20 and 21, together with any audit-log retention obligations.
19. Changes to these Terms
19.1 We may change these Terms from time to time, for example to reflect changes in our services, our Policies, or the law.
19.2 We will publish the updated Terms with a new version number and effective date, and will notify you of material changes in advance by a reasonable method (such as email or an on-Platform notice). We will not use dark-pattern or auto-acceptance designs to obtain your agreement.
19.3 Your continued use of the Platform after a change takes effect means you accept the updated Terms. If you do not accept a change, you may stop using the Platform and, where relevant, cancel your Subscription before the change applies.
20. Governing law and jurisdiction
20.1 These Terms, and any dispute or claim arising out of or in connection with them or your use of the Platform (including non-contractual disputes or claims), are governed by the law of England and Wales.
20.2 The courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the UK in which you live, and you benefit from any mandatory consumer-protection law of that part.
21.2 Postal address: Adept Surgical Ltd (trading as Vuemedics), The Lexicon, Second Floor, Mount Street, Manchester M2 5NT.
21.3 Complaints. If you are unhappy with the Platform or a decision we have made, please contact us at the relevant address above and we will try to resolve it. For content and moderation matters, the appeal route in section 9.7 and our Review Dispute and Notice-and-Action Policy apply. For data-protection matters, you may also complain to the Information Commissioner's Office at ico.org.uk.
Vuemedics is a trading name of Adept Surgical Ltd, registered in England and Wales (company no. 09731047), registered office The Lexicon, Second Floor, Mount Street, Manchester M2 5NT. ICO registration ZB280884.