Vuemedics exists to help patients choose healthcare with confidence. These seven principles are the commitments we hold ourselves to — and the standard you can hold us to. They are not marketing; each is built into how the platform actually works.
Reviews are invitation-only. A clinician issues a single-use link after a real episode of care, and the reviewer confirms they were the patient. No invitation, no review — by architecture, not just by policy. This is also how we meet our duty under the DMCC Act 2024 to prevent fake reviews.
Independent moderators check every review against published guidelines. We remove what is fake, abusive, identifying or unlawful. We do not remove a review for being negative, or because a patient felt pressured to proceed — that is exactly the information other patients need.
On every plan, free of charge, a consultant can respond publicly to any review and flag anything they believe breaches our rules through a fast notice-and-action process. Disagreement is answered in the open — never by quietly deleting honest feedback.
Not by clinicians, not by clinics, not by us. No incentivised reviews, no paid removals, no feedback-for-discount. Patients confirm they received no payment or benefit. A subscription buys tools — collection, widgets, analytics — never sentiment, position, or the removal of a genuine review.
Search results are ordered only by rating, relevance and recency — a free profile can and does outrank a paying one. We will never sell ranking or prominence. Were we ever to show a sponsored placement, it would be clearly labelled and visually separated from genuine results.
Patients appear publicly only as “Verified patient” — names are never published. We process personal data under UK GDPR with a clear lawful basis, a defined retention policy and a Data Protection Impact Assessment for review handling. Patients can request correction or removal of their own review.
We publish our methods, our policies and our live moderation statistics — and the measure others won’t show: whether patients felt free to say no. We verify every clinician against the GMC and CQC, and we say plainly what we measure (experience of care) and what we don’t (clinical skill or outcomes). Sunlight, not spin.